Privacy Policy Statement

When you interact with us, we may collect information such as:

• your name and contact details;
• your address or general service location;
• your membership or account details;
• information included in an enquiry, booking or support request;
• records of your communications with us;
• feedback, survey responses or preferences; and
• information needed to arrange or provide a service.

Our website may also collect basic technical information, such as your IP address, browser type, device information and the pages you visit. This helps us understand how our website is used and how we can make it better.

You only need to provide information that is relevant to your membership, enquiry or requested service.

We generally collect information directly from you when you:

• create or use an account;
• join or participate in the Members Club;
• complete a form on our website;
• make a booking or service enquiry;
• contact us by phone, email, online chat or social media;
• subscribe to receive news or updates;
• provide feedback or complete a survey; or
• otherwise communicate with us.

Sometimes, information may be provided by someone you have authorised to act on your behalf or by a service provider helping us with your request.

We may use your information to:

• welcome you to and operate the Members Club;
• create and manage your account;
• respond to your questions or support requests;
• arrange and provide services you have requested;
• keep you informed about bookings, accounts or service updates;
• improve our website, services and member experience;
• keep our systems, members and customers safe;
• maintain appropriate business and service records;
• meet our legal and administrative responsibilities; and
• send you useful news, offers or updates where permitted.

We do not want to send you messages that are not helpful or welcome. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us.

We may share personal information with trusted service providers who help us operate our website, systems, communications, membership program or services.

These may include technology, website hosting, communications, payment, professional or service-delivery providers.

We may also share information:

• when you have agreed to it;
• when required or authorised by law;
• when reasonably necessary to protect our members, customers, systems or rights; or
• when investigating suspected fraud, misuse or unlawful activity.

Like many websites, ours may use cookies and similar technologies to:

• help the website work properly;
• remember your preferences;
• understand how visitors use the website;
• improve website performance;
• support website security; and
• provide relevant communications or marketing.

You can manage cookies through your browser settings. Please be aware that switching off certain cookies may affect how some parts of the website work.

You are welcome to ask us about the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or out of date.

To protect your privacy, we may need to confirm your identity before providing access or making changes.