Terms
& Conditions

Items brought for repair may be replaced with identical refurbished items. Repairing items might cause data loss.

For all repair jobs, an upfront minimum 50% payment must be made. Failure to do so could delay carrying out the job significantly.

If off-site investigation is required, the client is expected to oblige and give written consent or email approval. While we aim for speed, delays may occur due to parts availability.

Goods will not be handed over until full payment has been made. Responsibility for theft, damage, and insurance passes to you as soon as goods are delivered to your premises.

We are not responsible for malfunctions caused by you or any third-party software. Such issues will be charged at our normal hourly rates.

Note: All payments must be paid on the Geeks Platform and NOT given personally to any employees or contractors. Otherwise, the account will be considered unpaid.

Standard 1-year warranty on all new computers built and supplied by us. No warranty is provided on goods manufactured by third parties.

Warranty is voided immediately if we are interrupted while completing a service and unable to build a solution for that interruption.

Issues caused by improper handling of the system hold no responsibility under our warranty.

Upgrades for Windows PC, Mac, Servers, and Screens are performed offsite in our Lab. Pickup/Return is available for Sydney Metro Areas Only.

Data Retention: We keep backups for 7 days post-service for safety, then destroy all info through our data wiping system.

Recovery Cost: Up to $825 (incl GST) if successful; $495 (incl GST) service fee if unsuccessful to cover partial attempt costs.

Remote bookings are on a half-hourly basis. If a physical visit is needed, we will compensate the half-hour charge from your booking.

Rented goods must be returned in original condition. Any damage will be charged at market rates or hourly fix rates.

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